About Sbusile Talent Zulu

  • Academic Level Certificate
  • Age 28 - 32 Years
  • Gender Female
  • Industry Telecommunications
  • Viewed 34

About me

I am a young, energetic female with great potential and enthusiasm. I am a competent, hard worker, dedicated high achiever. I am strong in character and good as a communicator. I am a fast learner and further more I am always will to learn. I work well under pressure and adapt easily to any given situation and environment. I work well in a team or as an individual and I do not mind taking the lead when necessary. I would like to be involved in your company with the interest that will benefit both my future and that of the company, to fully reach its goals and objectives. My objectives and goals are to be successful, become a statistic leader in our country – to work hard and be in a field that allows me to further my interests and ultimately gain vast amount of practical and theoretical experience. I am always up to date with my work and put a lot of effort into ensuring great results in what is expected of me, being it meeting set work targets or giving best customer/client service all the times

Education

  • 2005 - 2009
    St Anthony\'s

    Grade 12

    Accounting Business Economics English Afrikaans

Experience

  • 2021 - Present
    Department of Education (Richards Bay)

    Administrator

    Filing Signing of contracts scheduling workshops and meetings allocating necessary materials

  • 2017 - 2019
    Cartrack

    Control Room Operator

    Respond to signals received from vehicle units, • Calling clients to follow up on signals received, • Position vehicle and give correct location of vehicles, • Collect and give accurate details to clients, • Liaise and dispatch ground team for recovery, Monitor fleet and give updates to clients • Build geo fences and give detailed trip reports, • Assist with client with customer service, unit and price quarries and update clients information, • Liaise with account department on recent and outstanding payments and new prices • Assist with blocking/ unblocking overdue and paid accounts, • Giving feedback on pending account applications • Liaising with scheduling and technicians on new fitments, • Scheduling meetings with sales department on new products, recent price increases and new updated processes, • Liaise with systems on new system upgrades and client apps to monitor on their phones, • Liaise with customer service on client’s contracts (end of contract, cancellations, upgrades, price increases and change of ownership, • Promote new product and prices to clients, • Retrieve and send existing contracts to clients, • Investigate complaints and escalate to supervisor or assist where applicable, • Run report on new implementation on how to improve client service daily, • Compile stats on calls received, calls made, call waiting and cases attended to or not

  • 2016 - 2017
    Clientele

    Sales Consultant

    Selling insurance to prospective clients • Re-instating lapsed policies • Doing follow up’s on clients

  • 2014 - 2015
    Afrox

    CUSTOMER SERVICE ADVISOR (CALL CENTRE AGENT)

    Make and Receive calls • Place Orders for customers • Follow up on delivery and customer experience • Liaise with branches and sales reps • Update customer information on system • Promotion of online service • Place and send orders via email • Chaired and conducted Buzzcom (Meetings) • Compiled reports, statistics and targets • Liaised with accounts on customer payments • Achieving agreed targets through planning, execution and self – management • Following up and resolving customer information issues and problems on first contact Providing information on all requests made so as to enables customers to make informed decisions regarding products purchases and service. • Participating in quality forums to ensure continuous Improvement on customer service • Ensuring adherence to standardized best operating practices for business processes, activities, tasks and HR practices.

Expertise

Microsoft office
Corel
SAP
AVAYA

Languages

Zulu
Proficient
English
Proficient