About Simthembile Sapepa

  • Academic Level Diploma
  • Age 28 - 32 Years
  • Gender Female
  • Industry Asset and Wealth Management
  • Viewed 10

Education

  • 2012 - 2021
    Walter Sisulu University

    small business management diploma

    national diploma in small business management, majoring in Small business management, marketing, administrative management, communications, credit control

Experience

  • 2015 - 2020
    Dmc debt management

    Call center agent

    Educated customers about billing payment process and procedures. â–ª Preserved revenue streams by utilising strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. â–ª Quickly and accurately answers to customer questions, suggested effective solution and resolved issues to increase customer satisfaction. â–ª Maintain accurate and current customer account data with manual forms processing and digital information updates. â–ª Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. â–ª Compile customer feedback and recommended service delivery improvements to management. â–ª Achieve and consistently exceed revenue quota through product and service promotion during routine calls. â–ª Investigated and resolved customer inquiries and complaints quickly.

Languages

English, Xhosa, isiZulu
Proficient

Skills

• Continuous Improvement
 
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