About Simthembile Sapepa
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Academic Level Diploma
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Age 28 - 32 Years
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Gender Female
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Industry Asset and Wealth Management
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Viewed 34
Education
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2012 - 2021
Walter Sisulu University
small business management diploma
national diploma in small business management, majoring in Small business management, marketing, administrative management, communications, credit control
Experience
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2015 - 2020
Dmc debt management
Call center agent
Educated customers about billing payment process and procedures. â–ª Preserved revenue streams by utilising strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. â–ª Quickly and accurately answers to customer questions, suggested effective solution and resolved issues to increase customer satisfaction. â–ª Maintain accurate and current customer account data with manual forms processing and digital information updates. â–ª Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. â–ª Compile customer feedback and recommended service delivery improvements to management. â–ª Achieve and consistently exceed revenue quota through product and service promotion during routine calls. â–ª Investigated and resolved customer inquiries and complaints quickly.