About Simthembile Sapepa

  • Academic Level Diploma
  • Age 28 - 32 Years
  • Gender Female
  • Industry Asset and Wealth Management
  • Viewed 10

Education

  • 2012 - 2021
    Walter Sisulu University

    small business management diploma

    national diploma in small business management, majoring in Small business management, marketing, administrative management, communications, credit control

Experience

  • 2015 - 2020
    Dmc debt management

    Call center agent

    Educated customers about billing payment process and procedures. ▪ Preserved revenue streams by utilising strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. ▪ Quickly and accurately answers to customer questions, suggested effective solution and resolved issues to increase customer satisfaction. ▪ Maintain accurate and current customer account data with manual forms processing and digital information updates. ▪ Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ▪ Compile customer feedback and recommended service delivery improvements to management. ▪ Achieve and consistently exceed revenue quota through product and service promotion during routine calls. ▪ Investigated and resolved customer inquiries and complaints quickly.

Languages

English, Xhosa, isiZulu
Proficient

Skills