About Thabani Kelvin Ngidi

  • Academic Level Diploma
  • Age 33 - 37 Years
  • Gender Female
  • Industry Energy, Utilities and Resources
  • Viewed 27

About me

My confidence, adaptability and resilience allow me to successfully work on my own and in a team whilst utilising my own initiative and thinking. I have a passion for people with a strong integrity to perform and succeed. I am a courteous, compassionate and industrious individual who commits completely to the task set before me. I would like to progress my career within a company that suits my profile which is fair recognition and rewarding, an exciting place to work, and prospects for growth.

Education

Experience

  • 2012 - Present
    Eskom

    Service Agent Customer Service

    -Receiving, analysing, capturing and responding to customer applications -Perform the activities related to Quotation and Connections in accordance to the acquire Customer Value Chain process and procedure - Being responsible customer data accuracy, continuously checking and update if necessary using the provided data update - Capturing all customer contact on relevant system and keep customer history updated. - Providing the customer with relevant information how queries, Complaints and claims are being handled within Eskom as well as to manage customer expectation of the duration in which it should be handled. - Follow up and completing back-office work according to service KPI’s, process and procedure. - Liaising with the other process partners to provide customer delivery for all routine transactions according to service KPI’s. - Provide basic sales information and advising customer on relevant advice such as electricity usage.

  • 2021 - 2021
    Eskom

    Acting Officer Acquire Customer Service

    -Receive, analyse, evaluate and manage the process of customer application. - Monitor related performance and identify area of improvements - Perform the activities relative to Quotations and connections in accordance to the Value Chain process and procedures. - Compile and analyse KPI, relevant expenditure, business plan and value chain. - Communicate relevant customer trend information to management. - Monitor escalated customer complaints and ensuring follow-up and closure - Initiate the escalating process to relevant stakeholders. - Communicate relevant Eskom information to staff - Ensure a well maintained work environment and procedures adhered to. -Ensure that all measurements and meter related data is accurate.

  • 2011 - 2012
    Shikani Trading

    Administration Officer

    -Attend to all queries from staff and customers involved. -Maintaining the house keeping arrangement for the service outlet, Transport, equipment, material and appropriate system. -Monitor related performance and identify area of improvements -Ensuring that company data is accurate. -Receiving, analysing, capturing and responding to stakeholders requirements. -Handling payments process to staff according to each staff records. -Process staff requirements and information update. -Providing ongoing feedback for continuous improvement. -Overseeing arrangements on lock-up, keys access and other related issues on site. -Capture all customer contact on records and keep customer history updated.

  • 2009 - 2010
    Eskom

    Experiential Learner-Customer Service Agent

    Receiving, analysing, capturing and responding to customer applications.  Being responsible customer data accuracy, continuously checking and update if necessary using the provided data update.  Capturing all customer contact on relevant system and keep customer history updated  Electricity Safety meetings  Receiving, analysing, capturing and solving meter and account related queries.  Completing activity and tasks according to measurement processes.  Updating data and being responsible for data integrity between the various systems relating to vending  Capturing all customers contact on relevant systems and keep customer history updated.  Being responsible for accurately updates and alignment of all meter and measurement related data in the Billing system.  Providing customer feedback according to principles  Follow up and completing back-office work according to service KPI’s, process and procedure.  Liaising with the other stakeholders to provide customer service delivery for all routine transaction according to service KPI’s. Reason for Leaving: Ends of Contract Shikani Trading - Administration Officer July 2011 – January 2012 Work Description  Attend to all queries from staff and customers involved.  Maintaining the house keeping arrangement for the service outlet, Transport, equipment, material and appropriate system.  Monitor related performance and identify area of improvements  Ensuring that company data is accurate.  Receiving, analysing, capturing and responding to stakeholders requirements.  Handling payments process to staff according to each staff records.  Process staff requirements and information update.  Providing ongoing feedback for continuous improvement.  Overseeing arrangements on lock-up, keys access and other related issues on site.  Capture all customer contact on records and keep customer history updated.

Languages

English
Intermediate
Isizulu
Proficient